INTRODUCTION


There seems to be a scarcity of UK retirement blogs out there (other than those proffering financial advice) and in the absence of my being able to read about other people's experiences, I instead offer you my own "Great Big Retirement Adventure."

My husband (Mister E) and I have moved from the initial concept through the planning stages to implementation and this site is intended to record the whole process. What I am seeking from retirement is now very different to what I thought I was planning and has gradually developed into a quest for fitness and a desire for simplification, with a transition away from both a highly organised lifestyle and the personality traits reflecting a pedantic professional career. Indeed I recently described myself as "a goofy idiot" who enjoys smiling at sunflowers; a far cry from the pre-retirement professional and an indication of just how far I have travelled.

Please visit from time to time and do add your comments. The blog is in reverse chronological order but popular posts and those highlighting our journey are specifically pinpointed below on the right hand side together with a list of topics covered. Alternatively you may prefer to look at the summary or wisdom we have acquired or even our have done list with its retirement atlas and dip in and out of the blog using the links given.




Monday, 2 February 2015

A Rant



Working in a service industry, one of the stresses of my working life was responding to the ever increasing expectations and demands of clients. However, I speak from experience when I assure you that at the very least I always made sure that I returned telephone calls the same day, unless this was impossible as a result of circumstances beyond my control and in which event my secretary would contact the caller to explain the position and confirm a mutually convenient time for me to ring back.

Imagine, therefore, my frustration when for the second working day in a row my attempts to resolve an issue concerning a broken door still under guarantee have been thwarted by one Mr X's failure to speak to me. My calls have been met with a very friendly receptionist saying, "I'll put you through," and then reverting to advise, "I am sorry but Mr X isn't at his desk at the moment, can I take your details and I'll ask him to return your call?"

Of course, he has not done so and to add insult to injury when I last rang at 4.25 pm today the switchboard had closed. Who, in the present economic climate, is doing so well that they can actually afford to close shop before 4.30 pm? Not Mr X surely, especially when he still had not had the decency to fulfil his commitment and return my call.

I am sure you can vividly imagine the icily polite message which I left on his firm's answer-phone service.

Fortunately the relaxed aura that goes with retirement has militated against me being whipped up into a state of high dudgeon as a result; frustration and irritation, yes. However, I am now revelling in the thought that poor Mr X, who, according to comments posted on the Internet, is incapable of meeting customer satisfaction with a proper after sales service, is probably so stressed himself that he is unable to take my call. After all the weather is far too cold for him to be on the golf course.

Unfortunately his headache will get a great deal worse if he persists in evading my attempts to contact him. Freed from the shackles and time commitment of work, I can pursue him like a terrier. Obviously and in addition to adding my comments to those already available on the web, I may even have to threaten to take legal action to enforce the guarantee. A nice little court case might be all I need to keep me entertained over the rest of the winter. 

Alternatively am I now so relaxed and free from the cares of the world that I invalidate the guarantee  (potentially worthless as it is, if Mr X will not return my calls) and call out a locksmith?


3 comments:

  1. For the record and after I sent an e-mail threatening to have the necessary work undertaken by a third party and then claim the cost under the guarantee, Mr X finally returned my call. He was most charming and arranged for the necessary repair to be carried out immediately.

    ReplyDelete
  2. Freed from the shackles and time commitment of work, I can pursue him like a terrier.

    This made me laugh out loud!

    ReplyDelete